Shipping Policy

Shipping Policy

Last Updated: October 2026

At Pecos Western, we carefully prepare every order before it leaves our hands. Because certain products may require additional sourcing, preparation, or production, processing times may vary depending on the product and its availability.

We currently ship orders to customers worldwide.

Please review the information below before placing your order.

1. Order Processing & Preparation

Standard Orders: 7–10 Business Days

Most orders are prepared and shipped within 7–10 business days after the order is successfully placed.

Before shipment, each order is carefully prepared and inspected to ensure that the products meet our quality standards.

Pre-Order Items: Up to 15 Business Days

Some products may be offered as pre-order items and require additional time for preparation or production.

For these items, order preparation may take up to 15 business days before the order is shipped.

If a product is a pre-order item or requires a longer preparation period, the applicable processing information will be indicated on the product page or during the ordering process.

Important Processing Information

Order preparation time refers to the time required to prepare your order before it is handed over to the shipping carrier.

Order preparation time does not include shipping transit time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Pecos Western currently ships internationally to customers in many countries and regions.

Available shipping methods and destinations may vary depending on:

  • Destination country or region

  • Product availability

  • Carrier restrictions

  • Local shipping regulations

  • Other logistical circumstances

If shipping is unavailable to your location, the available options will be shown during checkout where applicable.

For questions regarding shipping to a specific country or region, please contact us at:

support@pecoswestern.com

3. Estimated Delivery Time

Once your order has been shipped, the standard shipping transit time is generally 5–7 business days.

Please note that this is an estimated transit time and does not represent a guaranteed delivery date.

Your estimated total delivery timeline consists of:

Order Preparation Time + Shipping Transit Time

For most standard orders:

7–10 business days for preparation + 5–7 business days for shipping

For eligible pre-order items:

Up to 15 business days for preparation + 5–7 business days for shipping

Actual delivery times may vary depending on the destination and the local delivery conditions of the shipping carrier.

The final delivery date is determined by the carrier and may be affected by:

  • Destination

  • Local carrier operations

  • Customs processing

  • Weather conditions

  • Holidays

  • Peak shipping periods

  • Transportation disruptions

  • Other circumstances outside our control

Please note that the 5–7 business day shipping timeframe is an estimated transit time. Actual delivery timing depends on the local carrier's delivery schedule and conditions in your area.

Any delivery estimates shown at checkout are estimates rather than guaranteed delivery dates, unless otherwise required by applicable law.

4. Shipping Costs

Shipping costs are calculated during checkout based on factors that may include:

  • Shipping destination

  • Selected shipping method

  • Package size and weight

  • Carrier rates

  • Current shipping promotions

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, Pecos Western may offer free shipping or other shipping promotions. Promotional shipping terms may vary and will be communicated separately.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after the package enters transit.

If your tracking information does not immediately show movement, this does not necessarily mean that your package has been lost or delayed.

6. Customs, Duties & Import Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs policies vary between countries, and Pecos Western does not control:

  • Customs assessments

  • Import duties

  • VAT or other taxes

  • Customs clearance procedures

  • Customs processing times

Please check your local customs requirements before placing an international order if you are unsure about potential charges.

7. Customs Delays

International shipments may be delayed while undergoing customs inspection or clearance.

Customs delays are outside our control and are not included in the estimated 5–7 business day shipping transit time.

If your package is being held by customs, please contact the relevant customs authority or shipping carrier for additional information.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Phone number, where required

If you notice an incorrect address after placing your order, please contact us as soon as possible at:

support@pecoswestern.com

We will make reasonable efforts to assist with address corrections before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

Pecos Western is not responsible for delays, additional shipping charges, or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

9. Lost, Stolen, or Misdelivered Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If tracking shows that your package has been delivered but you cannot locate it, please first:

  1. Check around your delivery location.

  2. Ask household members, neighbors, or building management.

  3. Check whether the carrier left the package in a designated location.

  4. Contact the shipping carrier using the tracking information.

If you still cannot locate your package, please contact us at support@pecoswestern.com and provide your order number and tracking information.

We will make reasonable efforts to assist with the investigation.

However, we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier, including packages that are subsequently lost or stolen after delivery, except where required by applicable law.

10. Refused or Undeliverable Packages

If a package is refused, returned to sender, or becomes undeliverable because of:

  • An incorrect or incomplete address

  • Failure to collect the package

  • Refusal to pay applicable customs charges

  • Repeated unsuccessful delivery attempts

  • Other circumstances caused by the customer

Additional shipping, return, customs, or handling costs may apply.

If the package is returned to us, any refund issued may be reduced by applicable shipping, return, customs, or handling costs, to the extent permitted by applicable law.

Refusing or abandoning a package does not constitute a valid return request.

Please contact us before refusing or abandoning a shipment if you believe there is a problem with your order.

11. Damaged Packages

If your package arrives visibly damaged, please take photographs of:

  • The outer packaging

  • Shipping label

  • Damage to the package

  • The product and any visible damage

Please contact us at support@pecoswestern.com as soon as reasonably possible and provide:

  • Order number

  • Photos of the package

  • Photos of the damaged product

  • A brief description of the issue

We will review the information and determine the appropriate resolution.

12. Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us at:

support@pecoswestern.com

Please include:

  • Order number

  • Item(s) received

  • Item(s) you expected to receive

  • Photos of the products and packaging when applicable

We will review the order and work with you to resolve the issue.

13. Order Changes & Cancellations

We begin preparing orders after they are placed.

If you need to change or cancel an order, please contact us as soon as possible at:

support@pecoswestern.com

We will make reasonable efforts to accommodate your request before the order enters preparation, sourcing, production, or shipping.

However, we cannot guarantee that an order can be changed or cancelled once processing has begun.

If an order has already been shipped, it cannot be cancelled through the order-processing system.

14. High Order Volume & Processing Delays

During particularly busy periods, such as major promotions, product launches, holidays, or seasonal peaks, order preparation may take longer than the standard processing timeframe.

While most standard orders are expected to be prepared within 7–10 business days, certain pre-order products may require up to 15 business days for preparation.

If an unexpected delay materially affects your order, we will make reasonable efforts to communicate the delay when possible.

We appreciate your patience while we carefully prepare your order.

15. Delivery Delays & Events Outside Our Control

Pecos Western is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Carrier delays

  • Customs delays

  • Government restrictions

  • Labor disruptions

  • Public emergencies

  • Incorrect address information

  • Unexpected supplier or production delays

  • Other events beyond our reasonable control

When such circumstances occur, we will make reasonable efforts to assist and provide available information regarding your shipment.

16. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to local laws, carrier policies, customs requirements, or other logistical limitations.

If an order cannot be shipped to your destination after purchase due to an unforeseen restriction, we will contact you regarding the available options.

17. Shipping & Returns

Shipping and order preparation are separate from our return process.

Our standard return policy applies to eligible products and circumstances.

Unless otherwise required by applicable law:

  • Original shipping charges are generally non-refundable.

  • Return shipping costs may apply depending on the reason for the return.

  • Refunds are issued according to our Returns & Exchanges Policy.

  • The order preparation period does not count as part of the return or refund processing period.

For complete information, please review our Returns & Exchanges Policy before submitting a return request.

18. Contact Us

If you have questions about your order, shipping status, delivery, or a potential shipping issue, please contact us:

Email: support@pecoswestern.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.