Returns & Exchanges
Last Updated: September 2026
At Pecos Western, we want you to feel confident in your purchase. Please review the following return and exchange policy before placing your order.
1. Return Eligibility
We accept returns for defective, damaged, or incorrectly shipped items within 14 days of delivery.
To be eligible for a return, the item must:
- Be unworn, except for reasonable try-on
- Be unwashed
- Be undamaged
- Have all original tags attached
- Be returned in its original packaging
- Be in resalable condition
We reserve the right to refuse a return if the item does not meet these requirements.
Please note: We do not accept returns simply because an item does not fit, you changed your mind, or you no longer want the item.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and the problem
- Photos of the packaging, if applicable
Please contact us as soon as possible and within 14 days of delivery so we can review your request.
If the issue is confirmed to be our responsibility, we will provide instructions for returning the item and determine the appropriate resolution.
3. Return Shipping
For approved returns resulting from a defective, damaged, or incorrectly shipped item, Pecos Western will cover the return shipping cost.
We do not reimburse return shipping costs for unauthorized returns.
Once your return request is approved, we will provide the appropriate return address and return instructions.
4. Exchanges
We offer exchanges for eligible defective, damaged, or incorrectly shipped items, subject to product availability.
If you request an exchange, you are responsible for the applicable shipping costs associated with the exchange, unless the item received was incorrect or defective and we determine otherwise.
If the replacement item has a different price, any applicable price difference may need to be paid before the replacement is shipped.
5. Final Sale Items
Final Sale items are not eligible for returns or exchanges.
Please carefully review product details and sizing information before purchasing Final Sale items.
6. International Orders
Pecos Western accepts orders worldwide.
For international returns, customers may be responsible for any applicable shipping costs, customs charges, duties, taxes, or other fees unless the return is due to an item being defective, damaged, or incorrectly shipped.
Any customs duties, import taxes, or other charges already paid may not be refundable, depending on the applicable laws, customs authorities, and payment providers.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be issued to your original payment method.
Any applicable shipping costs associated with the original order may be deducted from the refund.
Refunds generally take 3–10 business days to appear in your account, depending on your payment provider.
8. Unauthorized Returns
Please do not send an item back before your return request has been approved.
Returns sent without prior approval may not be accepted or processed.
Once your return request is approved, we will provide the appropriate return address and instructions.
9. Refused or Abandoned Packages
Refusing delivery or abandoning a package does not constitute a valid return request.
If a package is returned to us because it was refused, abandoned, or could not be delivered due to incorrect or incomplete shipping information provided by the customer, any refund may be subject to applicable shipping and handling costs.
10. How to Contact Us
For return or exchange requests, please contact:
Pecos Western
Email: support@pecoswestern.com
Please include your order number and a clear description of your request so our team can assist you as efficiently as possible.
