Contact Us
We’re Here to Help
Have a question about your order, shipping, products, sizing, or anything else?
The Pecos Western team is here to help.
Whether you're looking for more information before placing an order or need assistance with an existing purchase, feel free to reach out. We'll do our best to get back to you as soon as possible.
Get in Touch
Customer Support
For questions about an existing order, please include your order number in your message so we can assist you more efficiently.
What Can We Help With?
You can contact us about:
- Order status
- Product information
- Sizing & fit
- Shipping & delivery
- Returns & exchanges
- Damaged or incorrect items
- Order changes or cancellations
- International orders
- General questions
Order Support
If you're contacting us about an existing order, please include:
Order Number:
Email Used for Your Order:
Your Question or Concern:
For damaged, defective, or incorrect items, please include clear photos when applicable. This helps us review the issue and provide the appropriate solution more quickly.
Before You Contact Us
You may also find the answer you need in our:
Shipping Policy
Information about order preparation, shipping, tracking, customs, and delivery.
Returns & Exchanges
Information about eligible returns, exchanges, refunds, and return requirements.
Response Time
We aim to respond to customer inquiries as quickly as possible.
Please allow 1–2 business days for a response. During weekends, holidays, product launches, promotions, or periods of high order volume, responses may take a little longer.
We appreciate your patience.
Pecos Western
Live Western. Your Way.
From the everyday to the open road, we're here to help make your Pecos Western experience a good one.
